The Assistance Center was established in 2014, it is located in Moscow. The Centre provides 24-hour support and advising for medical staff at remote and offshore facilities. Consultations are held using telemedicine technologies in Russian and English.
What we do:
Assistance in arranging medical evacuation
Escort of the patient during his\her medical evacuation and hospitalization
Remote consultations by qualified specialists of various profiles
Telemedicine consultations
Online consultations
Our technical capabilities:
IP Telephony
Video Conference
Call Recording
ERP, CRM, GIS systems
ClearOne equipment & Spontania software allowing to store the electronic patient records, statistics, and reports.
Assistance center tasks
1
Consultations 24/7
Emergency and scheduled consultations with specialists, medical consultations in 24/7 mode
2
Medical evacuations
Assistance in organizing medical evacuations and its support
3
Medical data
Reception and transmission of medical information in real time by means of mobile software complex on the basis of equipment ClearOne and software «Spontania» (data of electrocardiogram, ultrasound and others) via protected communication channels.
4
Emergency medical response plan
We participate in the development and implementation of the emergency medical response plan for remote facilities together with client ' s representatives
5
Information support
Information support for remote health centers
6
The second opinion
Online 24-hour consultation with doctors of narrow specialization
How it works
1
Medical station
Providing with a software complex and communication channels
2
Assistance center
Communication via videoconferencing Spontania, e-mail, IP or mobile telephony and others
3
Consultation
Deployment a secure electronic room
Involvement of specialist
Establishment of medical consultation
Moderating the communication process
4
As required
Medical evacuation arrangements
Ambulance team called
Interaction with health facilities
Call for emergency services
Connecting other participants of medical care
Why companies choose us
1. Reducing the risks
Reduction of the risks of disability in employees of remote facilities
2. Evacuation
Timely identification of indications for evacuation
3. Reduction of mortality
Minimization of mortality and permanent disability through the timely involvement of medical specialists as consultants
4. Patient tracking
Patient tracking at all levels of medical evacuation, right down to medical discharge
5. Consulting
Getting a highly qualified specialist consultation in less than a minute
6. Access to care
Improving the quality and accessibility of medical care at remote facilities
7. Integrated approach
Integrated approach and cooperation in the organization of medical care at remote facilities